Privacy Policy

Last Updated: 12/04/2025

SafeVent Dryer Vent Cleaning LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us through our website, services, and communications, including SMS/MMS text messaging.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, email address, phone number, billing information, or other details you provide when using our services.

Usage Information:
How you interact with our website, emails, and services.

Communication Information:
Information provided through SMS/MMS, email, or other channels when you opt in to receive communications.

2. How We Use Your Information

We use the information we collect to:

• Provide, improve, and personalize our services
• Communicate with you regarding your account, services, and updates
• Send marketing or promotional communications (only if you have opted in)
• Comply with legal obligations and enforce our Terms of Service

3. SMS/MMS Communications

By opting in to receive SMS/MMS messages from SafeVent Dryer Vent Cleaning LLC, you agree to receive recurring messages related to our services, reminders, updates, and offers. Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying “STOP” to any message you receive from us.
For assistance, reply “HELP” or contact us at [email protected] or +1 910-999-0117.

SMS Privacy:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services—such as customer service—is permitted.
All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing

We do not sell or rent your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• With subcontractors or service providers who perform services on our behalf (e.g., scheduling, support, payment processing)
• To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• To protect against fraud, security issues, or harm to our users or the public

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You may:

• Update, correct, or delete your personal information by contacting us at [email protected]
• Opt out of marketing communications by using unsubscribe links or replying “STOP” to SMS
• Request a copy of the personal data we hold about you

7. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect personal information from children.
If we learn we have collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted with a revised “Last Updated” date.
Continued use of our services after changes indicates acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

SafeVent Dryer Vent Cleaning LLC
[email protected]
+1 910-999-0117